Support

Got a question about Projoodle, or is something not working as expected? Many answers are further down. For everything else, write to us – we read every message.

PRO Reply usually within 1 working day
FREE Reply usually within 3 working days
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The more precise your details, the faster the reply. You will get a copy of your message by email.

We use your details only to answer your request.

Common questions

The questions we get most often. Each feature has more answers on its own product page.

I have lost my project link. What now?

When you created the project, Projoodle sent the link to the email address you entered. Search your mailbox for "Projoodle", including the spam folder. With an account, all saved projects are in your dashboard. If you cannot find the link, write to us via the form and tell us the email address you used when creating the project.

I am not getting any emails from Projoodle.

Mails from the app come from [email protected], our replies from [email protected]. Check your spam folder and add both addresses to your contacts. Also check that your address in the project is spelled correctly. If still nothing arrives, write to us.

I have forgotten my password.

On the app's login page you will find "Forgot password". You get an email with a link where you set a new password. If no mail arrives, check your spam folder first.

How do I delete a project?

Open the project via your project link and go to "General". There you find "Delete project". With an account you can also do it from the project overview. Deleting is final: tasks, comments and files are gone afterwards, and we cannot restore them.

How do I cancel Projoodle PRO?

In the app under "Account", "Settings", "Subscription & billing" choose "Cancel subscription". PRO continues until the end of the paid period and is not renewed after that. Until then you can undo the cancellation in the same place.

Where do I find my invoice?

Also under "Account", "Settings", "Subscription & billing". Every payment is listed there with an invoice you open in the browser and save as PDF or print.

How do I delete my account?

Under "Account", "Settings" you find the section "Delete account". You confirm with your password. Deleting the account also deletes all projects you own. If a PRO subscription is still running, cancel it first under "Subscription & billing".

Where is my data, and who has access?

Your data is stored in secure data centres in Germany. Projoodle is developed and operated by PAWECO GmbH in Switzerland, and Swiss law applies. What we store, for how long and who processes it is in the privacy policy. If you want to know what data we hold about you, or have it deleted, write to us via the form with the topic "Privacy & account".

Report bugs, suggest features

Something is not working, or a feature is missing? Both go through the same form. Choose "Report a bug" or "Feature request & idea" as the topic. We read every message and reply – even if we cannot build every request.

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More help

Each feature has its own page with answers to the typical questions. The blog has guides for specific cases, and the API documentation describes the interface.